Frequently Asked Questions

Shipping/Returns

  • When will I receive my order?

    Typically new orders are shipped in 1-3 business days. In the US, it may take 5-10 business days to receive your order. Please refer to our Shipping/Returns Policy for more information.

    Download Route’s mobile app for iOS from the App Store to visually track your package and receive real-time notifications on its estimated delivery.
  • What if my order never arrives or is stolen?

    To protect your order against loss or theft, add Route+ package protection at checkout.

    When you add Route+, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.

    Route Protection

    Purchased Route+ and need to file a claim? File a claim here.
  • What if my order is damaged?

    To protect your order against damage that occurred during shipping, add Route+ package protection at checkout. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.

    Route Protection

    Purchased Route+ and need to file a claim? File a claim here.

    If your order has defects or you suspect it was damaged during manufacturing, please contact us and we will be happy to work with you to remedy the situation.
  • How do I file a claim for my lost, stolen or damaged order?

    If you insured your order with Route+ at checkout, you will receive a confirmation email from Route with a link to file a claim. You can also file a claim here: https://claims.route.com

    Note: Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim form.
  • What do I get when I insure my order with Route+?

    Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.
  • Does Route+ cover stolen items?

    Yes! When you insure your orders with Route+, stolen items are eligible for reorders or refunds.
  • Is Route a licensed insurance company?

    Yes. Route is a licensed insurance company with the biggest name in shipping insurance as its partner, Lloyds of London. Route's terms and conditions are listed here: https://route.com/terms-and-conditions/
  • Can I get a refund?

    Refunds may only be issued for unopened products. Refunds may take up to 5 business days to arrive in your bank account. Please refer to our Shipping/Returns Policy for more information.

    When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages at https://claims.route.com
  • Why was I charged twice?

    Your banking institution may show a processing payment or pre-authorization payment for a purchase that was never completed. Or a double payment for one order. This is likely the reason you see a this appear on your account. This payment will not post to your account and should disappear within 24-48 hours.

General

  • Do you accept gift cards?

    Typically gift cards will not go through our system. Because most of our customers decide to save money and opt for the recurring subscription a valid permanent debit or credit card is needed.You can attempt to make a one time purchase using your gift card and depending on the bank - it may or may not allow the transaction.
  • How long does the product last?

    Each device contains up to a 1-month supply with a capacity of up to 300 breaths.
  • What is my warranty?

    Once your device(s) is delivered you have within 15 days to contact our Community Care Team for any issue you may be experiencing.
  • I never opened my order. Can I return for a refund?

    Our return for refund policy: Item(s) must be returned unopened within 60 days of purchase. Refunds will not include shipping costs, international customs taxes or Route shipping insurance fee. You are responsible for all return shipping costs and liable for the return until it reaches our return address.
  • How does it work?

    Utilizing the latest advancements in inhalation aerosol technology, our products transition liquid nutrient formulas to bioactive aerosols. Active ingredients are aerosolized at specific temperatures proven to maintain bioavailability, reduce compound degradation and maximize nanoparticle dispersion.
  • Why Inhalation?

    Inhalation allows rapid uptake of micronutrients immediately to the bloodstream while providing the maximum bioavailability of active ingredients. It’s a preferable alternative to pills, tablets or beverages whose absorption is drastically reduced by a variety of factors depleting your body’s ability to retain full bioavailable potential. A faster, more complete nutrient absorption in the bloodstream provides the convenience of a much faster onset of effect.
  • Do I need to refill or recharge my device?

    No refilling or recharging is required.
  • What does it mean if the device is blinking?

    The device blinks 3 times after a few seconds of usage.
  • Isn't this an e-cigarette/vape?

    While the delivery mechanism is similar, our products do not contain any nicotine, tobacco, propylene glycol, or other harmful ingredients. Additionally, our thermochemistry is comprised of unique, proprietary methods optimized to our formulated compounds.
  • Who can't use this product?

    The products are not recommended for persons under 18 years of age. Do not use this product if you have asthma or COPD. The products are not recommended for persons under the legal smoking age (state specific)​. We do not recommend women in pregnancy to use the product.
  • Do these products contain toxic chemicals?

    Our products contain USP grade active ingredients such as Vitamin B12, Caffeine, or Melatonin. These actives are suspended in an organic base of vegetable glycerin. None of our products contain known toxins. ​
  • Will this product give me "Popcorn Lung?"

    No. Popcorn Lung - a medical condition that damages the bronchioles - is known to be caused by a chemical called "Diacetyl", most commonly found in e-cigarettes/vapes. Our products do not contain Diacetyl. Learn more about the causes of popcorn lung at https://www.medicalnewstoday.com/articles/318260.php
  • What is "organic vegetable base?"

    Organic vegetable base is USP (United States Pharmacopeia) grade vegetable derived glycerin. Vegetable Glycerin is an all natural liquid generally extracted from plant oils, in particular, soy, coconut oil, and palm oil. It is typically clear with little hint of color, odorless, in some cases sweet, and relatively viscous.
  • Can you ship to my country?

    Our products may not be available in some regions. Melatonin is also considered a prescription drug in some countries. We do not ship Melatonin to the following countries: Japan, Spain, United Kingdom, Mexico and many others.

Melatonin

  • What is Melatonin?

    Melatonin is a hormone that regulates sleep-wake cycles. It is often used for the short-term treatment of wakefulness. Melatonin is primarily synthesized by our pineal gland and released mostly at night to make falling asleep easier. In addition to healthy sleep support, melatonin has strong antioxidant properties and has been shown to support immune health, and healthy brain function, and more.
  • Why does this only have 40mg Melatonin?

    Inhalation aerosol technology allows rapid absorption into systemic circulation, delivering a more significant dose of Melatonin in a short amount of time. It's far more efficient than ingestion - a method of delivery that has random and sometimes poor bioavailability. In fact, ingested substances first pass through the metabolism and become less active than inhaled compounds that have direct access to the bloodstream without being metabolised first. Our products avoid first-pass metabolism and maximize bioavailablity, allowing for a lower, safer active ingredient concentration. According to a study from the Massachusetts Institute of Technology, the ideal nightly dosage of Melatonin is 0.3 milligrams. The research was conducted by Richard Wurtman, who pioneered the pharmaceutical use of melatonin as a sleep aid in 1994. Pills and supplements often sell 10 times that suggested amount in a single dose. This can lead to higher plasma melatonin levels the next day, which can cause a "hangover" effect that leaves users groggy.
  • What are the ingredients?

    Our Melatonin devices contain pharmaceutical-grade Melatonin and organic vegetable glycerin. Our ingredients never contain known harmful toxins.
  • How does this improve my well-being?

    We encourage you to appropriately manage sleep habits and make positive lifestyle choices that play an important role in health outcomes.

Caffeine

  • What is Caffeine?

    Caffeine is a natural stimulant most commonly found in tea, coffee and cacao plants. It works by stimulating the brain and central nervous system, helping you to stay alert and preventing the onset of tiredness.
  • Why does this only have 6.4mg Caffeine?

    Inhalation aerosol technology allows rapid absorption into systemic circulation, delivering a more significant dose of Caffeine in a short amount of time. It's far more efficient than ingestion - a method of delivery that has random and sometimes poor bioavailability. In fact, ingested substances first pass through the metabolism and become less active than inhaled compounds that have direct access to the bloodstream without being metabolised first. Everyone has different sensitivities to inhalation - and in order for us to deliver a product both safe and effective, we've formulated our caffeine to be administered at the microgram level per breath. Customers who are heavy coffee drinkers (3+ cups a day) have stated that they do not feel the effects from our products - we assume this is because of their high tolerance of caffeine. Those with less tolerance to caffeine are most likely to be satisfied with their purchase.
  • What are the ingredients?

    Our Caffeine devices contain pharmaceutical-grade Caffeine and organic vegetable glycerin. Our ingredients never contain known harmful toxins.
  • What makes this convenient?

    Take it with you on-the-go without worrying about spills, lids or storage. It takes around 30-45 minutes for ingested caffeine to be absorbed into the bloodstream. Rapid onset of absorption provides a superior level of convenience over traditional caffeine products.

Vitamin B12

  • What is Vitamin B12?

    Vitamin B12 is a nutrient that helps keep the body’s nerve and blood cells healthy and helps make DNA, the genetic material in all cells. Vitamin B12 also helps prevent a type of anemia called megaloblastic anemia that makes people tired and weak.
  • What is B12 deficiency?

    Vitamin B12 deficiency occurs when there are inadequate levels of the vitamin B12 in the body. This important vitamin is necessary for the production of red blood cells and the healthy functioning of the nervous system. Low vitamin B-12 has also been associated with cognitive decline https://www.ncbi.nlm.nih.gov/pubmed/17991650?dopt=Abstract
  • What are the symptoms of B12 deficiency?

    Tiredness, fatigue, weakness, constipation, numbness or tingling hands and feet, balance issues, forgetfulness, confusion and sad/grouchy mood are all possible signs that you need more B12.
  • How does this compare to ingesting B12?

    The body’s ability to absorb vitamin B12 from dietary supplements is largely limited by the capacity of intrinsic factor (a substance secreted by the stomach which enables the body to absorb vitamin B12. For example, only about 10 mcg of a 500 mcg oral supplement is actually absorbed in healthy people. (https://www.ncbi.nlm.nih.gov/pubmed/17991650?dopt=Abstract)
    We've verified successful B12 absorption post-inhalation in our own pilot study. Serum vitamin B12 levels were measured in the test subjects before inhalation of the aerosolized sample and 75 minutes after initial inhalation of the aerosolized sample. Before inhalation, serum B12 levels averaged 403.0 pg/mL. After inhalation, serum B12 levels averaged 424.7 pg/mL, a 5.4% increase compared to B12 levels before inhalation of the sample. This study demonstrated that the aerosolized vitamin B12 rapidly entered the bloodstream when inhaled by the test subjects.
  • What are the ingredients?

    Our Vitamin B12 devices contain pharmaceutical-grade Vitamin B12 and organic vegetable glycerin. Our ingredients never contain known harmful toxins.
  • What is In-Vivo Data?

    Studies that are in vivo (Latin for "within the living"; often not italicized in English[1][2][3]) are those in which the effects of various biological entities are tested on whole, living organisms or cells, usually animals, including humans, and plants, as opposed to a tissue extract or dead organism. (https://en.wikipedia.org/wiki/In_vivo)
    Our In-Vivo Data presents evidence of B12 absorption in the bloodstream post-inhalation.

Recent Reviews

  • Vitamin B12 Super Fruit

    "Im a smoking survivor. I quit smoking a year ago and binge eating lots of food. Thanks to this wonder inhalers, it curbs my craving - not that what it does, but prevents me from gaining weight bec of my smoking withdrawal. Its like smoking without the harmful nicotine"

    - anna m.
  • Caffeine Sunburst Orange

    "This has been good for when I don't have time to get my caffeine in the morning. It prevents the caffeine withdrawal headaches I would then normally get. I haven't used this enough yet to experience all of the other benefits. It smells and tastes delicious! I'm excited to keep using it."

    - jenna s.