Recently, USPS tracking and estimated delivery have been inaccurate. This means while it may appear your order is still in "pre-shipment" it has actually been picked up and in transit.
Due to COVID-19, USPS has been experiencing significant delays in meeting delivery expectations.
Fulfillment Department Hours of Operation:
Our hours of operation are Monday through Friday from 9 am PST to 2 pm. All orders placed after 2 pm will be fulfilled and shipped out the following business day.
Our offices are closed Saturday and Sunday, including holidays. Due to increased volume after weekends and holidays, shipment times may be delayed 1-3 business days.
USPS estimated shipping time frames are 3-5 business days (Priority Mail), 7-14 business days (First Class Mail).
Refunds will not be provided to opened or tampered packages. Refunds or replacements will not be provided to Amazon.com customers as these are transactions from third-party vendors. If you've purchased our product from Amazon and seeking to return or replace your product, please reference the Amazon Seller Return Policy. You can also process returns via Amazon Online Returns Center.
We now offer Route package protection to help cover the cost of lost, damaged or stolen packages
Inhale Health® is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.
*Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.
About Customs, Duties & Taxes
When ordering from InhaleHealth.com you're responsible for assuring the product can be lawfully imported to the destination.
The recipient is the importer of record and must comply with all laws and regulations of the destination. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Inhale Health has no control over these charges, nor can Inhale Health predict what they may be.
Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Customs offices in some countries require the importer of record to provide a particular form of identification before releasing a shipment.